We do hope that you are happy with your order as our priority is to ensure we provide you the best shopping experience. However, we accept returns for a refund or exchange within 21 days of receipt provided the item meets our returns policy requirements and is in a resale-able condition. Items that have been used or worn or washed, marked with perfume, laundry detergent/fabric freshener scents or scented sprays, soiled with make-up or deodorant marks will not be accepted so please ensure that the item is eligible as it could be refused.
CLOTHING & ACCESSORIES RETURNS POLICY
(SWEATSHIRTS, T-SHIRTS, CROP TOPS, BAGS, HEADWEAR, SOCKS)
As long as the item has not been worn or washed (i.e marked with perfume, laundry detergent/fabric freshener scents or scented sprays, soiled with make-up or deodorant marks) and is returned in its original condition and suitable for re-sale then it is eligible for return within 21 days of receipt. You can return for a refund or store credit.
We are unable to accept returns or exchanges on cosmetics from our GLITPOP brand.
HOW TO RETURN
If your item is eligible you can begin the returns process here.
Once you have checked that your items are suitable for return and meet our returns policy you have 21 days to get the items back to us. Please include the order invoice or write down your order number and name so we can easily identify your order and smoothly process your return. The buyer is responsible for the postage cost and method of return. It is advised to use a service which is insured or tracked as we cannot be responsible for any returns that have gone missing in the post. Once we have received your return items we will process a refund or store credit (depending on your preference) within 7 working days.
Drop us a line through our email email@example.com here or Facebook instant messenger if you're browsing on your mobile phone.
We will answer within 24 hours Monday-Friday between 8am-6pm but aim to get back to you much sooner than this.